woman browsing internet on her laptop

Computer software fraud

James is contacted by telephone from someone stating they work for Microsoft, claiming their computer has been hacked and that a technician will now help them on what to do next.

The ‘Technician’ then instructed James to turn his computer on, log into their email account and click on a link which has been emailed to him. After clicking this link, the ‘technician’ has control of the computer and has managed to access James’ online banking because his password information was saved on the device in a none-password protected file, on the desktop which was easy to locate.

James loses £20,000 and, realising what is happening, rings both Microsoft and his bank but too late to stop the criminal completely emptying his savings.

BE CYBERWISE: By pretending to be from an official company such as IT support or ringing from your Internet Service Provider, criminals attempt to sound as authentic as possible and gain your trust so they can exploit your systems and steal your money or data.